ZiT Car Rental is one of the leading car rental companies in India. Having a corporate office in Gurugram and branch offices in Delhi, Noida, Manesar, and Bangalore. For our business expansion, we are looking for enthusiastic and energetic Head – Reservation & Operation for our corporate office.

You will manage staff, foster a positive environment and ensure customer satisfaction and proper reservation & operation. The successful candidate will have a hands-on approach and will be committed to expansion and improvement.

Managing and overseeing branch personnel, supervising reservation & operations, and ensuring efficient on a day-to-day basis. Improving productivity and streamlining activities to maximize results and achieve peak performance levels.

Job Duties:

• Organizing and executing training programs for branch personnel
• Evaluating employee performance and providing feedback and coaching as needed
• Recognizing employee achievements and encouraging excellence in the work environment
• Developing and implementing sales plans
• Conducting regular sales and operations meetings
• Briefing employees on current sales goals, promotions, and other relevant information
• Organizing marketing activities and events for the branch
• Increasing brand awareness for the company within the community
• Interacting with customers on a regular basis to ensure satisfaction and gain useful feedback
• Resolving customer problems as needed
• Complying with all applicable laws and regulations for the industry within your state
• Assessing market conditions and identifying opportunities
• Drafting forecasts and business plans
• Managing budgets, allocating branch funds, and defining financial objectives
• Coordinating with other branches to share knowledge, plan promotional activities, or achieve goals
• Adhering to high ethical and professional standards

Skills and Qualifications:

Management Experience, Ability to Meet Set Goals, Proven Record, Knowledge of Industry Rules and Regulations, Results Driven Attitude, Leadership Skills, Strong Customer Service Skills, Written and Oral Communication Skills, Human Resource Management Skills, Outstanding Organisation Skills, Attention to Detail, Basic Computer Skills, Advanced Skills with Microsoft Office, Bachelor’s Degree in Business Administration or a Related Field or the Equivalent Work Experience